Consumer complaint bodies directory

• Consumer Financial Protection Bureau (CFPB) ¹

  Jurisdiction

  United States ¹

  Sectors covered

  Consumer financial products and services ¹

  Published data

  Consumer Complaint Database, usually updated daily ¹

  Firm-level data

  Yes, each record names the company ⁴

  Decision binding

  Not a decision. Companies respond to the complaint and the consumer can give feedback within 60 days ⁵

• Federal Communications Commission (FCC) ⁶

  Jurisdiction

  United States ⁶

  Sectors covered

  Consumer complaints filed with the FCC, including unwanted calls ⁶

  Published data

  Individual complaint records, usually refreshed nightly. The FCC does not verify the facts alleged ⁶

  Firm-level data

  Not confirmed in source read. The data includes the advertiser phone number the consumer reports ⁶

  Decision binding

  Not confirmed in source read

• US Department of Transportation, Aviation Consumer Protection ⁷

  Jurisdiction

  United States ⁷

  Sectors covered

  Air travel ⁷

  Published data

  Monthly Air Travel Consumer Report with consumer complaints data ⁷

  Firm-level data

  Not confirmed in source read

  Decision binding

  Not confirmed in source read

• Financial Ombudsman Service ⁸

  Jurisdiction

  United Kingdom ⁸

  Sectors covered

  Financial products, from banking to pensions ⁸

  Published data

  Annual and quarterly new complaints and uphold rates by product ^8,9

  Firm-level data

  Yes, new cases by business where there were 30 new and 30 resolved complaints ¹⁰

  Decision binding

  If the consumer accepts the findings, the business must follow the instructions ¹¹

• Financial Conduct Authority (FCA) ²

  Jurisdiction

  United Kingdom ²

  Sectors covered

  Regulated financial firms ²

  Published data

  Aggregate and firm-level complaints reported by firms, every six months ²

  Firm-level data

  Yes, firms with 500 or more complaints in six months or 1,000 or more in a year ²

  Decision binding

  Not a dispute body. Firms report their own complaints ¹²

• Ofcom ¹³

  Jurisdiction

  United Kingdom ¹³

  Sectors covered

  Broadband, landline, pay-monthly mobile and pay TV ¹³

  Published data

  Complaints per 100,000 customers by provider ¹³

  Firm-level data

  Yes, named providers ¹³

  Decision binding

  Not confirmed in source read

• The Pensions Ombudsman ¹⁴

  Jurisdiction

  United Kingdom ¹⁴

  Sectors covered

  Pension complaints ¹⁴

  Published data

  All determinations published on its website ¹⁴

  Firm-level data

  Determinations are published ¹⁴

  Decision binding

  Not confirmed in source read

• Energy Ombudsman (provider page) ¹⁵

  Jurisdiction

  United Kingdom ¹⁵

  Sectors covered

  Energy suppliers, heat networks, network operators and others ¹⁵

  Published data

  Complaints data and reports, including small business data for H1 2026 ¹⁵

  Firm-level data

  Not confirmed in source read

  Decision binding

  If the consumer accepts the decision, the supplier has 28 days to carry out the remedy ¹⁵

• Australian Financial Complaints Authority (AFCA) ³

  Jurisdiction

  Australia ³

  Sectors covered

  Banking and finance, general insurance, superannuation, investments and advice, life insurance ¹⁶

  Published data

  Annual review and datacube ¹⁶

  Firm-level data

  Yes, members that meet a complaint threshold ³

  Decision binding

  Binds the firm if the complainant accepts. Superannuation determinations bind both parties ¹⁷

• Australian Securities and Investments Commission (ASIC) ¹⁸

  Jurisdiction

  Australia ¹⁸

  Sectors covered

  Financial firms with internal dispute resolution duties ¹⁸

  Published data

  Internal dispute resolution data dashboard, updated twice a year ¹⁸

  Firm-level data

  Yes ¹⁸

  Decision binding

  No role in individual complaints or AFCA decisions ¹⁹

• Telecommunications Industry Ombudsman ²⁰

  Jurisdiction

  Australia ²⁰

  Sectors covered

  Phone and internet services ²⁰

  Published data

  Helped 51,264 individuals and 6,328 small businesses last year, year not named on the page ²⁰

  Firm-level data

  Not confirmed in source read

  Decision binding

  Not confirmed in source read

• Ombudsman for Banking Services and Investments (OBSI) ²¹

  Jurisdiction

  Canada ²¹

  Sectors covered

  Banking and investments, over 1,500 firms ²¹

  Published data

  Data cube, quarterly case data and annual reports ²¹

  Firm-level data

  Not confirmed in source read

  Decision binding

  Not confirmed in source read

• Financial Consumer Agency of Canada (FCAC) ²²

  Jurisdiction

  Canada ²²

  Sectors covered

  Federally regulated financial entities ²²

  Published data

  Reportable complaints from regulated entities, by product, in its annual report ²²

  Firm-level data

  Not confirmed in source read

  Decision binding

  Does not handle individual complaints or provide compensation to consumers ²²

• Commission for Complaints for Telecom-television Services (CCTS) ²³

  Jurisdiction

  Canada ²³

  Sectors covered

  Internet, wireless and phone, and television ²³

  Published data

  Annual and mid-year reports ²³

  Firm-level data

  Not confirmed in source read

  Decision binding

  Not confirmed in source read

• Reserve Bank of India, RBI Ombudsman ²⁴

  Jurisdiction

  India ²⁴

  Sectors covered

  Banks and other entities regulated by the RBI ²⁴

  Published data

  Annual Report of Ombudsman Scheme, with bank-group ratios ²⁴

  Firm-level data

  Bank-group level in the 2024-25 report ²⁴

  Decision binding

  The Ombudsman may pass an award directing the regulated entity. Appeals go to an Appellate Authority ²⁴

• SEBI SCORES ²⁵

  Jurisdiction

  India ²⁵

  Sectors covered

  Securities market entities regulated by SEBI ²⁵

  Published data

  Online grievance platform with review stages ²⁵

  Firm-level data

  Not confirmed in source read

  Decision binding

  Not confirmed in source read

• Council for Insurance Ombudsmen ²⁶

  Jurisdiction

  India ²⁶

  Sectors covered

  Insurance companies, intermediaries and brokers ²⁶

  Published data

  Annual reports section ²⁶

  Firm-level data

  Not confirmed in source read

  Decision binding

  Not stated. Compensation sought may not exceed Rs. 50 lakh, or 50 × 100,000 = Rs 5,000,000 ²⁶

• Financial Services and Pensions Ombudsman (FSPO) ²⁷

  Jurisdiction

  Ireland ²⁷

  Sectors covered

  Financial service and pension providers ²⁷

  Published data

  Overview of Complaints, published by the end of Q1 each year ²⁸

  Firm-level data

  Not confirmed in source read

  Decision binding

  Publishes legally binding decisions ²⁹

• Competition and Consumer Protection Commission (CCPC) ³⁰

  Jurisdiction

  Ireland ³⁰

  Sectors covered

  Competition and consumer protection law ³⁰

  Published data

  Consumer helpline. No contact statistics on its home page ³⁰

  Firm-level data

  Not confirmed in source read

  Decision binding

  Not confirmed in source read

• Kifid ³¹

  Jurisdiction

  Netherlands ³¹

  Sectors covered

  Banks, insurers and other financial service providers ³¹

  Published data

  3,191 handled complaints and 1,099 rulings shown on its site, period not stated ³¹

  Firm-level data

  Not confirmed in source read

  Decision binding

  Not confirmed in source read

• Financial Industry Disputes Resolution Centre (FIDReC) ³²

  Jurisdiction

  Singapore ³²

  Sectors covered

  Banks, insurers, capital markets services licensees, financial advisers, payment institutions ³²

  Published data

  Not confirmed in source read

  Firm-level data

  Not confirmed in source read

  Decision binding

  Not stated. Adjudication limit S$150,000 per claim ³²

• Financial Markets Ombudsman Service (FMOS) ³³

  Jurisdiction

  Malaysia ³³

  Sectors covered

  Insurance and takaful, banking, Islamic banking, payment systems, capital market ³³

  Published data

  Annual reports ³³

  Firm-level data

  Not confirmed in source read

  Decision binding

  Not confirmed in source read

• National Financial Ombud Scheme South Africa (NFO) ³⁴

  Jurisdiction

  South Africa ³⁴

  Sectors covered

  Banks and credit providers, non-life insurers, life insurers ³⁴

  Published data

  Annual reports and press releases on amounts returned to consumers ³⁴

  Firm-level data

  Not confirmed in source read

  Decision binding

  Not confirmed in source read

• Banking Ombudsman Scheme ³⁵

  Jurisdiction

  New Zealand ³⁵

  Sectors covered

  Banking ³⁵

  Published data

  Annual report 2024-25 ³⁵

  Firm-level data

  Not confirmed in source read

  Decision binding

  Not confirmed in source read

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