Home / Uphold rates UK Financial Ombudsman Service 1 Period July to September 2026 (Q2 2026/27) 1 Product or sector All products 1 Uphold rate or outcome as published 27% of cases resolved upheld 1 Publication FOS quarterly complaints data, 22 October 2026 1 Source UK Financial Ombudsman Service 1 UK Financial Ombudsman Service 1 Period July to September 2026 (Q2 2026/27) 1 Product or sector All products excluding motor finance commission cases 1 Uphold rate or outcome as published 31% upheld 1 Publication FOS quarterly complaints data, 22 October 2026 1 Source UK Financial Ombudsman Service 1 UK Financial Ombudsman Service 1 Period July to September 2026 (Q2 2026/27) 1 Product or sector Current Accounts 1 Uphold rate or outcome as published 27% upheld 1 Publication FOS quarterly complaints data, 22 October 2026 1 Source UK Financial Ombudsman Service 1 UK Financial Ombudsman Service 1 Period July to September 2026 (Q2 2026/27) 1 Product or sector Credit Cards 1 Uphold rate or outcome as published 27% upheld 1 Publication FOS quarterly complaints data, 22 October 2026 1 Source UK Financial Ombudsman Service 1 UK Financial Ombudsman Service 1 Period July to September 2026 (Q2 2026/27) 1 Product or sector Overdrafts 1 Uphold rate or outcome as published 22% upheld 1 Publication FOS quarterly complaints data, 22 October 2026 1 Source UK Financial Ombudsman Service 1 UK Financial Ombudsman Service 1 Period July to September 2026 (Q2 2026/27) 1 Product or sector Debit Cards 1 Uphold rate or outcome as published 21% upheld 1 Publication FOS quarterly complaints data, 22 October 2026 1 Source UK Financial Ombudsman Service 1 UK Financial Ombudsman Service 1 Period July to September 2026 (Q2 2026/27) 1 Product or sector Electronic Money (e-money) 1 Uphold rate or outcome as published 30% upheld 1 Publication FOS quarterly complaints data, 22 October 2026 1 Source UK Financial Ombudsman Service 1 UK Financial Ombudsman Service 1 Period July to September 2026 (Q2 2026/27) 1 Product or sector Personal Loans 1 Uphold rate or outcome as published 22% upheld 1 Publication FOS quarterly complaints data, 22 October 2026 1 Source UK Financial Ombudsman Service 1 UK Financial Ombudsman Service 1 Period July to September 2026 (Q2 2026/27) 1 Product or sector Debt Collection 1 Uphold rate or outcome as published 39% upheld 1 Publication FOS quarterly complaints data, 22 October 2026 1 Source UK Financial Ombudsman Service 1 UK Financial Ombudsman Service 1 Period July to September 2026 (Q2 2026/27) 1 Product or sector Hire Purchase (Motor) 1 Uphold rate or outcome as published 17% upheld 1 Publication FOS quarterly complaints data, 22 October 2026 1 Source UK Financial Ombudsman Service 1 UK Financial Ombudsman Service 1 Period July to September 2026 (Q2 2026/27) 1 Product or sector Hiring, Leasing or Renting (Motor) 1 Uphold rate or outcome as published 44% upheld 1 Publication FOS quarterly complaints data, 22 October 2026 1 Source UK Financial Ombudsman Service 1 UK Financial Ombudsman Service 1 Period July to September 2026 (Q2 2026/27) 1 Product or sector Car or Motorcycle Insurance 1 Uphold rate or outcome as published 34% upheld 1 Publication FOS quarterly complaints data, 22 October 2026 1 Source UK Financial Ombudsman Service 1 UK Financial Ombudsman Service 1 Period July to September 2026 (Q2 2026/27) 1 Product or sector Roadside Assistance Insurance 1 Uphold rate or outcome as published 50% upheld 1 Publication FOS quarterly complaints data, 22 October 2026 1 Source UK Financial Ombudsman Service 1 UK Financial Ombudsman Service 1 Period July to September 2026 (Q2 2026/27) 1 Product or sector Buildings Insurance 1 Uphold rate or outcome as published 36% upheld 1 Publication FOS quarterly complaints data, 22 October 2026 1 Source UK Financial Ombudsman Service 1 UK Financial Ombudsman Service 1 Period July to September 2026 (Q2 2026/27) 1 Product or sector Travel Insurance 1 Uphold rate or outcome as published 31% upheld 1 Publication FOS quarterly complaints data, 22 October 2026 1 Source UK Financial Ombudsman Service 1 UK Financial Ombudsman Service 1 Period July to September 2026 (Q2 2026/27) 1 Product or sector Pet Insurance 1 Uphold rate or outcome as published 29% upheld 1 Publication FOS quarterly complaints data, 22 October 2026 1 Source UK Financial Ombudsman Service 1 UK Financial Ombudsman Service 1 Period July to September 2026 (Q2 2026/27) 1 Product or sector Critical Illness Cover 1 Uphold rate or outcome as published 10% upheld 1 Publication FOS quarterly complaints data, 22 October 2026 1 Source UK Financial Ombudsman Service 1 UK Financial Ombudsman Service 1 Period July to September 2026 (Q2 2026/27) 1 Product or sector Private Medical or Dental Insurance 1 Uphold rate or outcome as published 18% upheld 1 Publication FOS quarterly complaints data, 22 October 2026 1 Source UK Financial Ombudsman Service 1 UK Financial Ombudsman Service 1 Period July to September 2026 (Q2 2026/27) 1 Product or sector First Charge Mortgage 1 Uphold rate or outcome as published 28% upheld 1 Publication FOS quarterly complaints data, 22 October 2026 1 Source UK Financial Ombudsman Service 1 UK Financial Ombudsman Service 1 Period July to September 2026 (Q2 2026/27) 1 Product or sector Stocks and Shares ISA 1 Uphold rate or outcome as published 37% upheld 1 Publication FOS quarterly complaints data, 22 October 2026 1 Source UK Financial Ombudsman Service 1 UK Financial Ombudsman Service 1 Period July to September 2026 (Q2 2026/27) 1 Product or sector CFDs (Contracts for Difference) 1 Uphold rate or outcome as published 15% upheld 1 Publication FOS quarterly complaints data, 22 October 2026 1 Source UK Financial Ombudsman Service 1 UK Financial Ombudsman Service 1 Period July to September 2026 (Q2 2026/27) 1 Product or sector Personal Pensions 1 Uphold rate or outcome as published 48% upheld 1 Publication FOS quarterly complaints data, 22 October 2026 1 Source UK Financial Ombudsman Service 1 UK Financial Ombudsman Service 2 Period January to March 2026 (Q4 2025/26) 2 Product or sector All products 2 Uphold rate or outcome as published 28% upheld 2 Publication FOS quarterly complaints data, 21 May 2026 2 Source UK Financial Ombudsman Service 2 UK Financial Ombudsman Service 2 Period January to March 2026 (Q4 2025/26) 2 Product or sector Current Accounts 2 Uphold rate or outcome as published 28% upheld 2 Publication FOS quarterly complaints data, 21 May 2026 2 Source UK Financial Ombudsman Service 2 UK Financial Ombudsman Service 2 Period January to March 2026 (Q4 2025/26) 2 Product or sector Credit Cards 2 Uphold rate or outcome as published 26% upheld 2 Publication FOS quarterly complaints data, 21 May 2026 2 Source UK Financial Ombudsman Service 2 UK Financial Ombudsman Service 2 Period January to March 2026 (Q4 2025/26) 2 Product or sector Hire Purchase (Motor) 2 Uphold rate or outcome as published 31% upheld 2 Publication FOS quarterly complaints data, 21 May 2026 2 Source UK Financial Ombudsman Service 2 UK Financial Ombudsman Service 2 Period January to March 2026 (Q4 2025/26) 2 Product or sector Car or Motorcycle Insurance 2 Uphold rate or outcome as published 34% upheld 2 Publication FOS quarterly complaints data, 21 May 2026 2 Source UK Financial Ombudsman Service 2 UK Financial Ombudsman Service 2 Period January to March 2026 (Q4 2025/26) 2 Product or sector Personal Pensions 2 Uphold rate or outcome as published 44% upheld 2 Publication FOS quarterly complaints data, 21 May 2026 2 Source UK Financial Ombudsman Service 2 UK firms reporting to the FCA, firm decisions 4 Period 1 July to 31 December 2025 (2025 H2) 4 Product or sector All products 4 Uphold rate or outcome as published 55.54% of 1,720,632 complaints closed were upheld by the firm 4 Publication FCA aggregate complaints data, first published 28 April 2026 4 Source UK firms reporting to the FCA 4 UK firms reporting to the FCA, firm decisions 4 Product or sector All products 4 Uphold rate or outcome as published 57.88% upheld by the firm 4 Publication FCA aggregate complaints data, first published 28 April 2026 4 Source UK firms reporting to the FCA 4 Canada OBSI 5 Period Fiscal 2024, 1 November 2023 to 31 October 2024 6 Product or sector Banking 5 Uphold rate or outcome as published 24% of closed cases (732 of 3,004) with monetary compensation 5 Publication OBSI Annual Report 2024 5 Canada OBSI 5 Period Fiscal 2024, 1 November 2023 to 31 October 2024 6 Product or sector Investment 5 Uphold rate or outcome as published 30% of closed cases (216 of 721) with monetary compensation 5 Publication OBSI Annual Report 2024 5 Australia AFCA 7 Period 1 July 2023 to 30 June 2024 (2023-24) 7 Product or sector All products, determinations 7 Uphold rate or outcome as published 30% of 4,281 determinations in favour of the complainant, 70% in favour of the firm 7 Publication AFCA 2023-24 Annual Review, October 2024 7 Australia AFCA 7 Period 1 July 2023 to 30 June 2024 (2023-24) 7 Product or sector All products, closed before determination 7 Uphold rate or outcome as published 72% of 99,853 resolved by agreement or in favour of the complainant, 2% in favour of the firm 7 Publication AFCA 2023-24 Annual Review, October 2024 7 India RBI Ombudsman offices 8 Period 1 April 2024 to 31 March 2025 (2024-25) 8 Product or sector All regulated entities, maintainable complaints 8 Uphold rate or outcome as published 51.91% (93,752) mutual settlement, conciliation or mediation 8 Publication RBI Annual Report of Ombudsman Scheme 2024-25, 1 December 2025 8 Source India RBI Ombudsman offices 8 India RBI Ombudsman offices 8 Period 1 April 2024 to 31 March 2025 (2024-25) 8 Product or sector All regulated entities, maintainable complaints 8 Uphold rate or outcome as published 43.36% (78,323) rejected 8 Publication RBI Annual Report of Ombudsman Scheme 2024-25, 1 December 2025 8 Source India RBI Ombudsman offices 8 India RBI Ombudsman offices 8 Period 1 April 2024 to 31 March 2025 (2024-25) 8 Product or sector All regulated entities 8 Uphold rate or outcome as published 36 awards issued 8 Publication RBI Annual Report of Ombudsman Scheme 2024-25, 1 December 2025 8 Source India RBI Ombudsman offices 8 India RBI Ombudsman offices, Appellate Authority 8 Period 1 April 2024 to 31 March 2025 (2024-25) 8 Product or sector Appeals disposed of 8 Uphold rate or outcome as published 13 of 53 decided in favour of the complainant, 3 for the regulated entity 8 Publication RBI Annual Report of Ombudsman Scheme 2024-25, 1 December 2025 8 Source India RBI Ombudsman offices 8 Ireland FSPO 9 Period Calendar year 2025 9 Product or sector Tracker mortgage legally binding decisions 9 Uphold rate or outcome as published 0 upheld, 0 substantially upheld, 4 partially upheld, 111 not upheld, of 115 9 Publication FSPO Overview of Complaints 2025 9 Ireland FSPO 10 Period Calendar year 2025 10 Product or sector All sectors, Dispute Resolution Services closures 10 Uphold rate or outcome as published 1,521 of 2,586 (59%) reached a mediation settlement 10 Publication FSPO ADR Annual Activities Report 2025 10 US CFPB, company responses (not an uphold rate) 11 Period Calendar year 2025 11 Product or sector All products 11 Uphold rate or outcome as published Closed with monetary relief under 1%, non-monetary relief 37% 11 Publication CFPB Consumer Response Annual Report covering 2025, March 2026 11 US CFPB, company responses (not an uphold rate) 11 Period Calendar year 2025 11 Product or sector Credit card 11 Uphold rate or outcome as published Monetary relief 12%, non-monetary relief 19% 11 Publication CFPB Consumer Response Annual Report covering 2025, March 2026 11 US CFPB, company responses (not an uphold rate) 11 Period Calendar year 2025 11 Product or sector Checking or savings account 11 Uphold rate or outcome as published Monetary relief 10%, non-monetary relief 5% 11 Publication CFPB Consumer Response Annual Report covering 2025, March 2026 11 US CFPB, company responses (not an uphold rate) 11 Period Calendar year 2025 11 Product or sector Mortgage 11 Uphold rate or outcome as published Monetary relief 2%, non-monetary relief 3% 11 Publication CFPB Consumer Response Annual Report covering 2025, March 2026 11 US CFPB, company responses (not an uphold rate) 11 Period Calendar year 2025 11 Product or sector Credit or consumer reporting 11 Uphold rate or outcome as published Monetary relief under 1%, non-monetary relief 40% 11 Publication CFPB Consumer Response Annual Report covering 2025, March 2026 11 Nothing matches. 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Notes The FOS overall rate for Q2 2026/27 is affected by the closure of groups of motor finance commission cases 1 FCA 2025 H2 figures were revised on 15 May 2026 4 AFCA rows are from the 2023-24 Annual Review. AFCA outcome figures for 2024-25 and 2025-26 were not confirmed from an AFCA page opened for this directory 7 RBI shares are of maintainable complaints. 37.84% of complaints disposed of were not maintainable 8 Rules and charges change. Check the official source linked on this page before you pay or travel. Spotted an error? Email hello@consumercomplaintstats.com .
